Managed Support Services
Proactive Security and IT Tech Support Services Benefits
Why Proactive Security and IT Tech Support Services are Better for your Piece-of-Mind
Preventative Security Measures prove less expensive than after-the-fact IT Security
Small to medium sized businesses are what keep this country moving. Unfortunately, for many business owners, budgetary needs force them to make cuts that the mammoth corporations do not have to consider. These budget cuts can often result in reduced security and sub par IT Tech Support services that in the long run can end up costing the company money and market share.
Recent surveys have suggested that many companies end up spending more time and money recovering from a security breech or IT security attacks. This comes as a surprise to many small and mid-size companies who are under the false impression that hackers and other security threats target larger corporations. It has been discovered that companies that have less than 500 employees are actually more likely to be at risk of a network security attack than a larger corporation and definitely could benefit from Proactive Security and IT Tech Support Services
The benefits of hiring Computer Systems Support & Design for Proactive Security and IT Tech Support Services.
Computer Systems Support & Design offers an affordable security and IT Tech support solution to Connecticut business owners who are struggling to manage their information technology with internal staff. In some cases there isn't even an IT person on staff, which can be just as costly for the small business when they have to bring in a professional on an incident driven reactive IT support basis. Considering the money and time spend recovering from a security attack or breech, more business owners are realizing the cost of not having this level of protection is too high.
Here we look at how Computer Systems Support & Design can help business owners level the playing field against those who would attack their computer networks and security systems.
- Increased knowledge- We are in the business of technology. Our trained Proactive Security and IT Tech Support Services staff is able to prevent security breeches and spot any activity that could be perceived as a threat. Moreover, we have the expertise to stop threats and prevent the loss of sensitive and private information that can lead to costly recovery measures.
- Less expensive than in-house IT- Other IT professionals can provide the same security but it will cost much more to the business owner. What many owners are realizing is paying a flat monthly fee for security and other IT Tech Support services provided by us is actually much more cost effective than paying internal IT Support staff or incident based outsourcing.
- Proactive IT Tech Support is better than reactive support- The biggest benefit of having Computer Systems Support & Design in your corner is the fact that you are acting in a proactive manner to ensure all of your systems are managed properly. This is less expensive and less time consuming than waiting for something bad to happen and then reacting.
Any business can benefit from the Proactive Security and IT Tech Support Services provided by Computer Systems Support & Design as your managed IT services provider. We support you at a fraction of the cost, therefore eliminating the fear and unnecessary cost of trying to recover from a breach in security or an attack.
Call us today at (877) 717-6075 Ext. 211 to learn more about our Proactive Security and IT Tech Support Services options.
Please also check out our 6 Tips For Using Passwords to Protect Against Identity Theft suggestions about how to best handle our myriad of passwords.
Managed IT Support Services Round-up
We manage, maintain and support your entire IT infrastructure for one monthly fee, whether your equipment is at your location or our data centers. Options include Network-In-A-Box, Virtual Desktop Hosted Network, Hybrid Cloud and of course a local IT Infrastructure.
You can “grow as you go.” This means you have the flexibility to start with the IT services that make the most sense for your organization, and then grow with us as your IT needs grow. Many CT business owners prefer that we take IT off of their hands. In these cases, we manage their entire IT infrastructure, including desktops, servers, networks and more.
What We Do - Summary of IT Support Services
- Manage and monitor desktops, servers and network
- Install, manage and update virus, spam and spyware/malware software (IT security)
- Install and manage software updates and patches
- Back up servers and workstations
- Install and manage firewalls
- Manage or Host your email
- Provide anywhere access to your email
- Provide 24/7/365 IT support via the Customer Care Center—located in North America
- Provide you with a Customer Advocate, to make sure your issues and concerns are addressed and you continue to be thrilled with Computer Systems Support & Design
Services can be offered based on your IT management needs. Contact Computer Systems Support & Design to learn more.
- Computer Systems Support & Design Desktop - A secure, affordable, trouble-free alternative to purchasing, managing and maintaining desktop equipment.
- Desktop Encryption – We provide whole disk encryption for laptops and desktops running Microsoft Windows and Apple Mac operating systems. We fully manage the entire encryption process, including administering policies, users, configurations and other aspects. Desktop encryption is an optional service.
- Email Options – Email is the lifeblood of many organizations. We offer the following options for our hosted email service:
- Smart phone mobility
- Email archiving
- Archiving for compliance (legal e-mail archiving)
- Email encryption
Peace of Mind IT Support Means Choice
Many of the services included in Total IT Management are available a-la-carte. We’ll work closely with you to make sure your particular needs are met. To get the IT support your Fairfield County, CT business needs, trust Computer Systems Support & Design to deliver flexible and simple solutions.
Contact Computer Systems Support & Design at (877) 717-6075 Ext. 211 to see how our Total I.T. Management For Small and Mid-size Businesses can help your company achieve I.T. Peace of Mind with comprehensive Service Level Agreements (SLA) for desktops, servers and computer networks.
Proactive Managed IT Support Services Save Small and Medium Businesses Thousands of Dollars Yearly
Focus on running your businesses, and not your computer networks With Proactive Managed IT Support Services
Every dollar a small business spends needs to have an immediate and quantifiable return. This is especially true for critical services such as IT Support services. If you are one of the millions of businesses that depend upon your technology to keep your business running, Proactive Managed IT Support Services will save you money, improve your efficiencies and reduce your downtime.
The Solution - Managed IT Support Services
With the advent of monitoring tools and the ability to remotely deliver help desk services to businesses all over the world, Computer Systems Support & Design has developed proactive maintenance plans for their clients that maximize their network up-time and reduce IT Support costs over time. By implementing newly available automated processes, computer systems can be repaired, patched and updated overnight without the need for onsite visits, or disrupting your company's work day.
In addition, remote help desk tools and technology gives us the ability to react immediately and assist users when they experience day-to-day problems, without forcing them to wait for an on-site service call.
By implementing proactive remote Network Monitoring tools and services, which evaluate the performance of systems 24 hours a day, 7 days a week, and alert us of potential issues before they become work-stopping problems for our clients.
The Details - Customizable Proactive Managed IT Support Service Plans
Implementation is easy and in some instance can be done remotely. Cost-saving and efficiency-improvements are realized soon after deployment of our specialized software agents on all managed equipment. These agents report device health, service pack and operating system, anti-virus and anti-spyware update information back to Computer Systems Support's monitoring systems, allowing real-time analysis and proactive management to occur.
Specialized software applications installed at our location track all problems reported by their monitoring systems and end-users, and are used to document all steps initiated for resolution. These applications provide a ready knowledge-base of information which grows over time, allowing swift resolution for issues that have been previously experienced and documented.
The Benefits of Outsourced Proactive Managed IT Support Services
Benefits from Proactive Managed IT Support Services enjoyed by Business Owners are many, and include:
- Increased operational efficiency
- The ability to reduce and control their operating costs
- Gain access to Enterprise-level support.
Business Owners are now able to focus on running their businesses, and not their networks, and receive the peace of mind that comes with the knowledge their networks are being monitored 24 hours a day, 7 days a week.
To learn more about Proactive Managed IT Support Services offered in Fairfield County, Connecticut by please call (877) 717-6075 Ext. 211
Managed Tech-Support Solutions
Managed Tech Support Solutions for Fairfield County Businesses
With Managed Tech Support Solutions from Computer Systems Support & Design, we partner with you as your single Information Technology (IT) point of contact. Using a flat-fee monthly billing model, our incentive is to keep your network running smoothly and reducing emergency support tickets. Computer Systems Support & Design's worry-free IT Support plans make it easier than ever to budget and manage your monthly IT needs—It's like having your own virtual IT Support department. Each customizable plan features a unique combination of high-level network support and one or more of our essential Managed Services Bundles for maximum network protection.
Remote Monitoring & Management = Proactive Computer Problem Prevention
You rely on your IT assets to operate your business, but maintaining and managing these investments can be costly, complicated and time-consuming — distracting you from your core business activities and using up resources. Our remote monitoring and management (RMM) services will result in an overall lower cost of owning and supporting IT, more predictable costs, and help you avoid the large, unplanned expenses that are typically associated with unscheduled downtime.
Scheduled Maintenance = Enhanced Performance at Lower Operating Costs
Routine maintenance of your computer and servers is a vital step in keeping your network running smoothly and efficiently. Problems ranging from system lockups to unusual error messages are most likely a result of poor maintenance. So if you think you may have a computer issue, it may just be a matter of poor maintenance. At Computer Systems Support & Design we take a proactive tech support approach that reduces the chance of interruptions by offering service-level customized maintenance programs and full on-site maintenance agreements.
Update & Patch Management = Simplified Protection Against Security Breaches, Hackers and Lost Data
Most update and patch management solutions require too much time and too many resources to maintain machines - preventing organizations from meeting their service level agreements and regulatory compliance requirements. Computer Systems Support & Design's Patch and Update Management application is a comprehensive solution for delivering Microsoft, Unix, Linux, and Mac patches through a single console. With Computer Systems Patch Program, a single server can meet all of your patch management needs—faster, more successfully, and more cost-effectively than traditional solutions.
Help Desk = US Based Computer Support
When you partner with Computer Systems Support & Design for Help Desk Service you'll enjoy live, U.S.-based, technical support on software and hardware products from certified frontline-support technicians. Plans are customizable to meet your specific business requirements.
Remote Backup & Recovery = Easy, Worry Free Secure Backup and Recovery
Reliable, secure backup and restore capabilities are crucial to all businesses, but traditional methods of data backup have often proven cumbersome and costly and since many involve human intervention, less reliable. Now you can solve this problem by partnering with Computer Systems Support & Design to take advantage of an affordable, easily managed and easily deployed backup and disaster recovery program both on-site and in the cloud.
Vendor Management = Increased Time to Focus on Core Business
Spending time on the phone with your various IT Vendors is time not spent with your customers and employees. With Computer Systems Support & Design on-board we manage communication channels and information flows between you and your suppliers leading to increased inefficiencies and reduced costs. Let us be your single IT point of contact and manage these relationships for you.
Vendor Management Services
The Value of Vendor Management
Vendor management is the process whereby Computer Systems Support & Design manages all interactions with the end user’s or client’s infrastructure vendors. This offloads that responsibility from you from and allows you to focus on running your business.
This service adds tremendous value to our relationship; as no matter whether through an automatically-generated service alert, or via you generating a service request directly, any incident requiring 3rd-party vendor support for issues affecting your infrastructure is managed by our Service Desk.
This service saves you the time and potential frustration of dealing with numerous Information Technology vendors. Our Service Desk works with these vendors directly to either quickly resolve issues or schedule on-site vendor visits – both have been found to tremendously improve efficiency and incident response and resolution times, hence improving your IT experience.
Managed IT Support services may include:
- Telco/Long Distance/Teleconferencing vendors
- Broadband vendors
- Fax/Copier/Printer vendors
- Web/Application Development/Database vendors
- Line of Business Software vendors
- Hosting/Co-Location vendors
- Equipment vendors
- Point of Sale vendors
- Phone/VoIP System vendors
- Phone/VoIP Service vendors
- Cellular/Smartphone/PDA Service vendors
- Structured Cabling vendors
In order to provide IT Vendor Management services effectively, we must be able to provide all infrastructure vendors under management a Letter of Agency (LOA) signed by the end user or client, which grants us the authority to act on your behalf, allowing us the ability to open service requests and schedule maintenance and repair services as necessary.
Please call (877) 717-6075 Ext. 211 to learn more about our Fairfield County, Connecticut Vendor Management Services.