Benefit #1: Reduce Tech Support Cost
Predictable Reduced Information Technology Support Costs
The business value of working with Computer Systems Support goes well beyond lowering costs and increasing efficiencies. Experience has shown that clients will spend 30%* to 50% less than the cost of even one internal IT Tech Support person. More cost savings are realized since recruiting, training, vacation, sick days, turnover and other management issues are all taken out of of your payroll and costs are budgeted and controlled.
Outsourcing Tech Support with an IT consulting firm makes budgeting simple and predictable. You don't have to pay for anything but the costs associated with software, hardware, licensing and network tech support.
Many IT consulting firms, Computer Systems Support & Design included, generally offer hourly and fixed-rate tech support. For hourly tech support, time and materials are budgeted up front, making the cost of IT support predictable and controllable; if your computer and network systems are stable, and you don't have any immediate Tech support needs, then you don't have to worry about scheduling or paying for tech support. For fixed- rate technical support, the cost is predictable OpEx accounting because you negotiate a flat-rate for IT system maintenance; regardless of what type of support your system needs— routine tech support or catastrophe intervention, you pay the agreed upon flat-rate that you initially negotiated. Of course, regardless of which type of tech support you choose, any time you have an IT problem, one quick call is all it takes to get the technical help you need.
*The Productivity Beneﬁts of IT Outsourcing Christopher R. Knittel and Victor Stangos