Top 7 Reasons for Outsourced IT Tech Support CT
Outsourced IT Tech Support Services Company that make sense.
We support you, your business, your employees and business goals in Fairfield County, CT
It’s your company. You know it inside and out. You also know that your time would be much more productively spent managing your business than trying to keep up with all of the latest technology, virus and Tech Support issues involved with your PC’s. Computer Systems Support & Design will keep you up to date and I.T. running smoothly, so that you and your employees can concentrate on the everyday task of running your business. Call Computer Systems Support & Design (CSSD) for comprehensive Outsourced IT Support Services and Tech Support. We will provide the level of Support that your computer systems and networks require - nothing more and nothing less. Many business owners have chosen us (check out our Client Testimonials) to be their exclusive IT Support company for the following reasons:
Controlling your IT costs
You’ve got a tight budget, or your budget doesn't include computer support at all.
So how do you justify the costs of computer support? We also operate on a limited budget scale. We understand that outsourced IT Support has to be provided with an eye towards the bottom line. We will present you with solutions that are cost-effective and make recommendations that you can plan for in the future. We’ll show you how we can help you control your costs, increase the usefulness of your current systems and make sure you can properly plan for infrastructure expenditures and/or support costs for the upcoming year.
Responsiveness of IT Tech Support
Cell phone access to discuss your situations as they arise.
When your computers stop functioning, you need answers NOW! In supplementing our office phone contact with in-field cell phone IT Tech Support, we can potentially get you back up and running sooner than we could even drive to your Fairfield County location. In the event that an onsite service call is required, you’ll know immediately when we will be arriving at your office to resolve your issue(s.) It’s our answer to being in more than one place at a time. We are local covering Westport, Wilton, Norwalk, Fairfield, Bridgeport, Stamford, Greenwich, Ridgefield, Danbury, Waterbury and all Connecticut towns.
Mission-critical IT issues given highest priority.
At times, computers have unrecoverable hardware or software failures that take down your entire network of computers. That can stop your company from being able to conduct your day-to-day business or even force you to close your company until the issue is resolved. Will it happen to you? We hope not, but if it does, we will send personnel immediately to your location and begin the process to get you back up and running. That’s priority outsourced IT Support service scheduling that your business needs.
Communications in terms you’ll understand
If you've read this far, then you already understand how we will communicate with you.
You don’t have the time (or probably the desire) to learn all of the technical terms associated with keeping your computer systems up and running. If you did, you’d probably be in the computer tech support business yourself. We will make sure you understand the situation without invoking all of the jargon that pervades our IT industry. It’s not important that you understand the subtle differences between an intranet, an integrated network or an internet, so long as we can communicate to you what the situation is and what IT Support Services and Tech Support need to be done to correct or enhance your situation. We’ll keep you informed and the terminology simple so that you can make the best decision for your company.
We don’t make promises we can’t keep.
Because we rely so heavily on our network of existing technology clients to refer us to other potential Connecticut clients, we will earn your trust and keep you happy by providing you with the highest level of quality tech support around. When we tell you something or suggest an implementation strategy, you can rest assured that we have done our homework and that this is the best resolution to your IT Tech Support problem given the information at hand. And, if something needs attention, we’ll let you know about it. We don’t like surprises and we will do everything in our power to make sure your company doesn't get any IT surprises either.
Creative technology resolutions to problems
Experience in many different types of network installations, will bring technology solutions to mind that others would not.
Unfortunately, not every outsourced IT Tech Support Services and Tech Support provider company can offer comprehensive training to their employees. Here at Computer Systems Support & Design, we make sure all of our employees are constantly engaged in learning about the latest developments in Information Technology (IT) and putting that experience to work for you here in Fairfield County, CT. Only by staying ahead of the curve of today’s technology can we learn about how to best provide IT Tech Support for your company. We’re committed to expanding our knowledge and IT Service offerings so that we can provide you with even better IT Support service tomorrow.
Speedy response on a flexible schedule
Same day, next day or as your schedule allows Outsourced IT Services.
Not all computer support issues are mission-critical, but many must be addressed before they cascade into major issues. We have the flexibility to be able to respond to your issues as they arise. When you call, you will have an appointment time that you can count on for onsite resolution to your IT problems. We may arrive earlier, but we will almost never arrive later than our appointed time.
An 8-5 job? Well, not exactly…
Your company is most likely open from 8AM - 5PM, but in order to insure smooth operations for your customers, sometimes you don’t want to have your computers and technology serviced during regular business hours. That’s where our after-hours IT Tech support flexibility comes into play. Our flexibility and proximity to your business allows us to be there when you need us most.
Microsoft, Cisco, Fortinet and Datto Backup Partners
Computers are worthless without software that works.
How many times have you experienced a situation where 2 parties simply blame each other for a problem, while neither provides you with a resolution? We understand that computers and software must interact seamlessly to allow you to work at your most productive level. For this reason, we are partnered with Microsoft, Cisco and others. This allows all of our technicians to work with the latest versions of their software (to see how they behave in real life,) get advanced support training from Microsoft and even grants us access to Microsoft’s and Cisco's advanced support department, just in case you need it. It’s time consuming, for sure. All of our technicians are committed to providing you with exceptional service.
You've got better things to do with your time than babysit your computers. At Computer Systems Support & Design located in Fairfield County, CT, we support you, your business, your employees and business goals. Call Johannes Banck, CIO at (877) 717-6075. We’ll schedule an appointment to meet and determine what your level of outsourced IT Tech Support Services and Tech Support engagement may be suitable. It’s a local call you’ll wish you made years ago.
The Ethics Code of Computer Systems Support & Design, LLC
Our Pledge ...
We are committed to doing what is right and honorable. We set high standards for ourselves and we aspire to meet these standards in all aspects of our lives—at work, at home, and in service to our clients.
This Code of Ethics and Conduct describes the expectations that we have of ourselves and our fellow employees. It articulates the ideals to which we aspire as well as the behaviors that are mandatory in our professional roles.
Respect is our duty to show a high regard for ourselves, others, and the resources entrusted to us. Resources entrusted to us may include people, Information Technology assets, reputation, the safety of others, and natural or environmental resources.
An environment of respect engenders trust, confidence, and performance excellence by fostering mutual cooperation — an environment where diverse perspectives and views are encouraged and valued.
Responsibility is our duty to take ownership for the decisions we make or fail to make, the actions we take or fail to take, and the consequences that result.
As providers of critical IT Tech Support Services to clients, we require the following of ourselves and our Computer Systems Support & Design employees:
a. We negotiate in good faith.
b. We do not exercise the power of our expertise or position to influence the decisions or actions of others in order to benefit personally at their expense.
c. We do not act in an abusive manner toward others.
d. We respect the property rights of others.
As Trusted Advisers to our Information Technology clients:
a. We make decisions and take actions based on the best interests of our clients, employee safety, and the environment.
b. We accept only those assignments that are consistent with our background, experience, skills, and qualifications.
c. We fulfill the commitments that we undertake – we do what we say we will do.
d. When we make errors or omissions, we take ownership and make corrections promptly. When we discover errors or omissions caused by others, we communicate them to the appropriate body as soon they are discovered. We accept accountability for any issues resulting from our errors or omissions and any resulting consequences.
e. We protect proprietary or confidential information that has been entrusted to us.
f. We uphold this Code and hold each other accountable to it.
Computer Systems Support & Design, LLC is an independent IT Consultancy and IT Tech Support service provider for third party technology products and services. Any use of third party trademarks, brand names, products and services is only referential in nature and Computer Systems Support & Design, LLC hereby disclaims any sponsorship, affiliation or endorsement of or by any such third party.