Help Desk Services
Tech Support Help Desk Services
Minimize down time and get your end users back into production quickly
When you sign up for the Tech Support Help Desk you'll experience the benefit of a live, U.S.-and Fairfield County, Connecticut based technical support team on software and hardware products from certified frontline tech support hepl desk technicians.
Our friendly help desk customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues. If you've ever been on hold with Tech Support Desks or Microsoft Support you will appreciate our commitment to resolving your technical support issues quickly.
The Help Desk leverages Computer Systems Support & Design's Back Office for desktop and server issues.
Software Support Help Desk
- Desktop Operating Systems - Microsoft Windows 2003, 2008 and up
- Office Suites - Microsoft Office 2000 through 2010 and up
- Email Clients - Microsoft Outlook 2000 through 2010 and up including Office 365 and OWA
- Browsers - Internet Explorer 6 and up, Mozilla Firefox, Chrome
- Third Party/Proprietary Software
- All third party and proprietary software will be supported on a best effort basis.
Help Desk Support Services
- PC and network troubleshooting
- Iphone, IPad, Blackberry Handheld device configuration and troubleshooting
- Microsoft Support Desk
- Administrative tasks
- Software installations
- Virus / Spyware removal
- File / Folder restores
Key Tech Support Help Desk Benefits
The Key Benefits of our unique Tech Support Help Desk Services include:
- Freeing time for you to focus on core business challenges
- Reducing Tech support costs and disruptions to your business
- Eliminating drain on your resources, staff or infrastructure
Tech Support Help Desk Service Levels
The Tech Support Help Desk will make every effort to resolve technical support issues at the time of the initial service call. This is our approach for resolving issues. The call will be answered by a Level 1 technician. If the incoming request can be handled within 10 minutes, the Level 1 technician will stay with the call to resolve the issue. If the Level 1 technician estimates that the incoming request will take longer, they will (a) hand off the call to a Level 2 technician if one is available, or (b) inform the caller that the issue will be assigned to a Level 2 technician and end the call. The Level 1 technician will then place the ticket in the Help Desk ticket queue where it will be assigned to a Level 2 technician. The level 2 technician will contact you based on ticket priority.
If you are interested in reducing the strain Tech Support Help Desk issues place on your business resources, call us at (203) 349-8047 Ext. 211 to learn more.
