Computer Systems Tech Support Fairfield County, CT

- Improving Medical Provider Office Efficiencies

Every medical provider office strives to make its doctors, nurses, technicians and staff more efficient and productive.  But without the right tools employees often struggle and do not live up to their best potential.

Following are 9 examples of services and products we offer that individually or as part of a program will make offices run more smoothly and efficiently:

 Solving Problems Remotely: Remote PC management capabilities can help lower IT costs while providing a stable, up-to-date environment for delivering office functions.  Management technology from Intel is a technology used to identify, diagnose and repair hardware and software problems remotely, minimizing downtime and allowing doctors and staff to focus on patient care.  Built-in technology allows us to collect information and provide service, even if the computer is shut down or the OS is not functioning.

 Protect Patient Information: Part of the stimulus bill includes mandates to protect patient records and information. In particular, even more emphasis will be placed on HIPAA requirements. SpectorSoft’s Spector360 software is among those that help protect patient information, detect data loss and increase employee productivity. The software records website visited, e-mails sent and received, chats and instant messages, keystrokes typed, files transferred, documents printed and applications run. In addition, its unique surveillance-like camera-recording tool details what an employee does every step of the way.

 Remote access solutions: Many health-care facilities have “spokes” that need to report into the main office. More and more medical offices implement VPN Solutions to facilitate staffers who want to securely work while away from the office. Fortinet’s edge appliances is one example of how to provide users with powerful encryption and a stable IPsec tunnel to comply with HIPAA regulations regarding off-network handling of patient names, conditions and other personal data.  VPN, Remote Web Workplace, and SSL VPN can be implemented in the firewall or a server.  Software-Based Solutions are implemented on the individual work stations.

 Archiving: Data-intensive image archiving, administration systems, and computer based patient records have increased the need for more Data Storage and recovery. Storage Center is one solution designed for those challenges.  It is an enterprise-class SAN appliance that significantly lowers capital expenditures, reduces storage management and administration time, provides continuous data availability and enables storage virtualization.  It’s persistent hardware architecture and sophisticated software applications managed data at the block level, maximizing utilization, automating tiered storage, simplifying replication and speeding data recovery. The solution has been installed at New Jersey’s Princeton Radiology to improve speed, safety and accuracy of patient care.

 Backup Power: With UI and CLP frequently dropping power, healthcare offices need to ensure they will not lose patient information due to power outages caused by blackouts, storm or even accidents.  Backup power can be provided through batteries, or gas-powered generators.  Each solution or a combination thereof can provide backup power from hours to days. The Liebert GXT2 is used in doctor’s offices that support the Hartford Hospital medical system.

 Data Capture: Anoto penDocuments lets paperwork seamlessly integrate with EMR or practice management systems, and can act as an entry-level medical record. Tablet PCs let users digitally capture handwriting and signatures into computer systems without scanning, faxing, that data entry.  The system can be implemented in 3 days and doctors can fill out printed patient charts with the pen, upload the patient data into their systems immediately afterward and automatically verify that there is no missing information for coding and billing.

 Backup / Disaster Recovery /Business Continuity: Reliable and viable backup solutions are a very important aspect for any health-care providers Business Continuity considerations. Our state of the art BDR solution provides secure on-premise and remote automated backup, is transparent to the users, and does not require changing tapes.  We consider it a winning situation that enables health-care offices to continue working even if the local office has become unusable.  Virtualized services can be restored in the office within 30 minutes in the case of a server meltdown OR at a remote location in case of a disaster at the local office. Doctors can continue working with patient records from another location or home.  We provide silent backups for servers, desktops, and laptops and use local de-duplication to lower bandwidth requirements .

 Wi-Fi: As your office expands the wired networking environment may become insufficient.  One cost-effective way to expand the network and provide flexibility is Wi-Fi.  Access-Points can be located throughout the facility providing a gap-less Wi-Fi signal.  Doctors and staff as well as patients and visitors benefit from the freedom to roam with their laptops or other portable devices such as Blackberries and iPhones.  The network can be securely separated into visitor segments and internal-only segments.

 Upgrading Laptops to Solid-State Drives (SSD):  An SSD is essentially an array of flash memory and a controller neatly packaged into a shell resembling a typical notebook hard drive.  Solid state drives have many desirable characteristics that are worthy in many scenarios.  They are many times faster than hard drives and let a Windows7 computer boot up 10 times a faster.  With no moving parts like motors, solid-state-drives consume considerably less power than typical hard drives.  In addition, they are virtually silent and generate almost no heat.  That contributes to overall power savings, because it takes less equipment and electricity to cool the device.  Although expensive, recent manufacturing advances provide a larger capacity at relatively lower prices.  Admittedly, whether this demonstrable increase in speed and convenience is worthwhile is a business decision.

Explore Medical Provider Productivity Enhancing Tools with CSSD!

 For more information, call our office at (203) 349-8047 or e-mail me at jb at cssdllc.com

Dedicated To Your Productivity,

Johannes Banck, SBSC
Computer Systems Support & Design, LLC
(203) 349-8047 Ext. 211