The Value of Vendor Management
Vendor management is the process whereby Computer Systems Support & Design manages all interactions with the end user’s or client’s infrastructure vendors. This offloads that responsibilityfrom you from and allows you to focus on running your business.
This service adds tremendous value to our relationship; as no matter whether through an automatically-generated service alert, or via you generating a service request directly, any incident requiring 3rd-party vendor support for issues affecting your infrastructure is managed by our Service Desk.
This service saves you the time and potential frustration of dealing with numerous Information Technology vendors. Our Service Desk works with these vendors directly to either quickly resolve issues or schedule on-site vendor visits – both have been found to tremendously improve efficiencies and incident response and resolution times, hence improving your IT expereince.
Managed IT Support services may include:
- Telco/Long Distance/Teleconferencing vendors
- Broadband vendors
- Fax/Copier/Printer vendors
- Web/Application Development/Database vendors
- Line of Business Software vendors
- Hosting/Co-Location vendors
- Equipment vendors
- Point of Sale vendors
- Phone/VoIP System vendors
- Phone/VoIP Service vendors
- Cellular/Smartphone/PDA Service vendors
- Structured Cabling vendors
In order to provide IT Vendor Management services effectively, we must be able to provide all infrastructure vendors under management a Letter of Agency (LOA) signed by the end user or client, which grants us the authority to act on your behalf, allowing us the ability to open service requests and schedule maintenance and repair services as necessary.
Please call (203) 349-8047 Ext. 211 to learn more about our Fairfield County, Connecticut Vendor Management Services.
